Answers

As of Dec. 12, the Mermaid Jingle Jam FAQs were revised. To obtain a copy of the original FAQs, please send your request to themermaid@chickenofthesea.com.

How do I vote?

Beginning Nov. 15, log onto www.mermaidjinglejam.com and click on “Vote Now.” Follow the on-screen instructions to enter a valid e-mail address, select the Feeding America food bank in your area (or the food bank area of your choice) and vote for a semi-finalist. The contest voting period closes Dec. 9.

How often can I vote?

Three votes per e-mail address per day are allowed.

Do I need to be a Mermaid Club member to vote?

No, you do not need to be a Mermaid Club member to vote.  If you are interested in signing up for the Mermaid Club, you will be among the first to hear about new recipes, special offers and receive a monthly Mermaid Memo, including tips on health and nutrition.  Sign up today.

What are the prizes?

The grand-prize winner(s) of the Mermaid’s Jingle Jam will win a celebrity style trip to Universal Studios HollywoodSM – complete with a behind-the-scenes tour, airfare to Los Angeles, two nights stay at a star-studded hotel and dinner at a Hollywood hotspot!  Plus, their local Feeding America food bank will be awarded $100,000 of Chicken of the Sea seafood.

How will I know if I won?

Finalists will be notified on Nov. 8 and the grand-prize winner(s) will be notified on Dec. 10.

Do I have to vote for my local Feeding America food bank?

No, you do not need to vote for your local Feeding America food bank. While we encourage you to vote for someone close to where you live to better the chances of benefiting your nearest food bank, you can vote for an entry in any area by entering the entrant’s correct zip code or state, or entrant ID number.

Is there anything I need to keep in mind while I vote?

While you can vote for any entry you like, we encourage you to keep in mind the video’s likelihood to motivate people to eat Chicken of the Sea based on the use of key themes, which include:

  • Key Theme: Chicken of the Sea seafood is healthy.
    - It’s full of protein, heart-healthy omega-3 fatty acids, and other and much-needed nutrients like selenium and vitamin D. Plus, Chicken of the Sea seafood is low in saturated fat and calories.
  • Key Theme: Experts recommend eating seafood twice a week.
    - Leading health officials, including the American Heart Association, American Diabetes Association, American Medical Association and the USDA, say eating seafood twice a week can help improve heath.
  • Key Theme: Chicken of the Sea seafood is convenient.
    - Salmon and tuna cups and pouches make it easy to enjoy the delicious and healthful benefits of seafood.
  • Key Theme: Chicken of the Sea makes life better.
    - From those looking to lose weight to those interested in a quick and tasty meal or snack, Chicken of the Sea seafood is a perfect food choice for all people.

What if I have questions or need additional help?

Check out our Official Rules.  If you still have a question, contact us by e-mailing themermaid@chickenofthesea.com.

What is Chicken of the Sea doing to stop people from cheating, including stopping “bots” and automated voting?

To help ensure the integrity of the Mermaid Jingle Jam contest, we have added several security measures. We have been analyzing all votes retroactive to when voting opened and some finalists’ total scores have been adjusted to account for invalid votes cast by invalid e-mail addresses. We will also be adjusting the vote totals periodically throughout the remainder of the contest voting, as well as once the voting has closed Dec. 9.

My jingle’s votes went down. Did you remove valid votes?

No, any votes removed from a finalists’ total score were found to be cast by invalid e-mail addresses. All votes from valid e-mail addresses are still included in the current scores.

How are you making the adjustments to the voting totals?

We are analyzing all votes retroactive to when voting opened and adjusting such votes to account for invalid votes cast by invalid e-mail addresses. This process will continue to be implemented until the grand-prize winner is announced.

Why won’t I know who the winner is on Dec. 9?

Chicken of the Sea will be continuing to adjust the vote totals periodically throughout the remainder of the contest voting, as well as once the voting has closed Dec. 9. In order to accurately analyze all votes and remove any votes cast by invalid e-mail addresses, we will need to postpone the announcement of the grand-prize winner until on or around Dec. 12.

I’m trying to vote and received a message saying I entered the wrong security code. What do I do?

Due to high levels of Web site traffic, the Mermaid Jingle Jam Web site may experience momentary errors. If you receive an error message, please refresh your page, which will bring up a new code that should work correctly.

Why am I not seeing the on-screen scores go up when I cast my vote?

While all votes are being accurately counted, high levels of voter activity may cause the voting page to run slowly and affect the amount of time it takes for total scores to increase. Also, hitting the back button after voting may capture old scores that have not yet been updated.

A page didn't load correctly for me. What should I do?

The Mermaid Jingle Jam Web site can experience high levels of traffic, which may result in momentary errors. If a page is displayed incorrectly, please refresh your browser, which should correct the problem.

How was the winner chosen?

The grand-prize winner was selected from the finalists through a period of online public voting. Beginning Nov. 15 and concluding Dec. 9, each voter was invited to visit the Web site and vote for his or her favorite jingle up to three times a day.